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5991 Spring Garden Road, Halifax, Nova Scotia, B3H 1Y6   -   902.425.7928   -   registrar@nscdo.org


REGISTER A COMPLAINT

Complaint Form

The Nova Scotia College of Dispensing Opticians is responsible for addressing public complaints, registrant reports and investigations regarding the conduct, competence, and capacity/fitness of registrants.

If you have concerns that the care you received does not meet the standards of practice, please share them by completing a complaints form.

If you choose not to use the complaints form it is important to note: All complaints must be in writing. Send them by post, email, or fax to the College of Dispensing Opticians.

  • The Registrar forwards a complaint to the respondent and an investigator. The respondent has ten business days to reply.

The investigator must conduct an investigation, including any of the following:

  • Request additional explanations from the complainant, the respondent, or a third party.
  • Request an interview with the complainant, the respondent, or a third party.
  • Informally resolve the complaint in the interest of the respondent, the complainant, the public and the College.
  • The Nova Scotia College of Dispensing Opticians uses the investigative services of Lafond Serran Consulting.

An investigator may investigate any matter relating to the respondent that arises during the investigation

  • Professional misconduct
  • Conduct unbecoming the profession
  • Incompetence
  • Incapacity

If we cannot resolve the complaint, it goes to the Complaints Committee. The Complaints Committee must do one of the following:

  • Accept any informal resolution made by the investigator.
  • The Committee will dismiss the complaint if it finds that it lacks jurisdiction or if the complaint is unsubstantiated, frivolous, or vexatious. If useful, it will provide guidance to the complainant, the respondent, or anyone associated with the complaint.
  • Allow the complainant, the respondent, and others to appear before the Complaints Committee. They may submit representations, explanations, or relevant documents, including medical information.

After the Complaints Committee hears from both parties, it must:

  • Dismiss the complaint.
  • Caution the respondent.
  • Counsel and caution the respondent.
  • Forward the complaint to the Professional Conduct Committee.
  • Informally resolve the complaint.

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Office Hours

Monday: Closed
Tuesday: 10:00am-3:00pm
Wednesday: 10:00am-3:00pm
Thursday: 10:00am-3:00pm
Friday: Closed

Call or Fax

Office: 902.425.7928
Fax: 902.425.0360

Address

5991 Spring Garden Road, Suite 342
Halifax, Nova Scotia, B3H 1Y6

Email - registrar@nscdo.org

* Closed Weekends & Holidays

Call 902.425.7928 to schedule an appointment

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